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Organizations invest money to build IT infrastructure that support their business goals and objectives. With frequent mergers & acquisitions of product manufacturing companies, the service & spares support for the installed equipments has become very painful. The increasing complexity of heterogeneous products & technologies and the labour-intensive nature of integration, operation & maintenance – have made the task of infrastructure management difficult.. Services There is a growing desire to have a single partner with multi-vendor expertise and multi-services capability. Organizations across the world are realizing the need to outsource their IT infrastructure to a trusted vendor, not just for cost benefit but more so from a better quality and service delivery perspective .